Privacy Policy

1. Introduction

Welcome to Yaadex ("we," "our," or "us"). Yaadex is the marketing name of Yaadex, a company incorporated in Jamaica, operating internationally. We are committed to protecting your privacy and ensuring the security of your personal information. Yaadex is a delivery management platform for independent couriers and growing delivery teams. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Yaadex, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Personal profile information: name, email address, phone number, and profile details you choose to provide
• Location data: addresses and location information used for delivery tracking and route optimization; country and region (detected from your address)
• Payment data: payment and payout information (processed through secure third-party providers)
• Vehicle or delivery preferences, where applicable

2.2 Automatically Collected Information

When you use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data for delivery tracking (with your permission)
• Cookies and similar tracking technologies

Your data may be processed in various countries where our service providers (including Supabase and Vercel) maintain facilities.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our delivery management platform for couriers
• Process and fulfill delivery jobs and track deliveries
• Communicate with you about your account, jobs, and payouts
• Send you updates, newsletters, and promotional materials (with your consent)
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf (e.g., payment processing, delivery coordination)
• Delivery parties: We share necessary information (e.g., name, address, phone number) with other couriers or parties involved in completing deliveries
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• With Your Consent: We may share information with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (including GDPR-style rights)

You have the right to:

• Access: Request and receive a copy of your personal information
• Correction: Correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data portability: Receive your data in a structured, commonly used format where applicable
• Object to or restrict processing of your information
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications

To exercise these rights, please contact us at hello@yaadex.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Our site uses analytics (including Vercel Analytics) to understand how visitors use our platform; this may involve cookies and similar technologies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: Yaadex
• Email: hello@yaadex.com
• Location: Jamaica | Services available internationally